7 Keys to Customer Service Excellence
by Anthony McCune
I have had great customer service experiences recently and others than have been absolute nightmares.
Boiling it down I would suggest these are 7 Keys To Customer Service Excellence:
1. Focus on the wants of the customer
2. Make your effort about fulfilling their need, not having them do what you want
3. Listen don’t hear
4. Determine what action(s) you need to perform to fulfill the customer’s expectations
5. Go above and beyond what is necessary to get the job done
6. Follow-up to ensure the customer is satisfied with the result you have achieved
7. Determine if there is there anything else you can do to make the customer happier?
