Anthony McCune – Writer For Hire

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Archive for the ‘business’ Category

Thinking of Starting a Business? The Top 10 Tips

Posted by writerforhire on March 2, 2007

Thinking of Starting a Business? The Top 10 Tips
By Anthony McCune

1. Be brutally honest in assessing your strengths and weaknesses.
2. Accept that you will need assistance to make your company successful.
3. Understand the need to focus on your area of expertise; identify sources of assistance for other operational areas.
4. Establish realistic goals that include measurable results.
5. Thoroughly research the industry including details about your competition.
6. Keep in mind, you are not going to reinvent the wheel. Successful companies – i.e. Microsoft and Wal*Mart – take existing ideas, adapt them as necessary and make them their own.
7. Project things to take longer than you believe they will and to cost more than you want or believe they will.
8. Develop a strategy that includes a reasonable number of contingencies.
9. Take an approach that is proactive, not reactive.
10. Plan your work and work your plan.

Posted in business, consulting, entrepreneur, management | Leave a Comment »

7 Keys to Customer Service Excellence

Posted by writerforhire on February 19, 2007

7 Keys to Customer Service Excellence
by Anthony McCune

I have had great customer service experiences recently and others than have been absolute nightmares.

Boiling it down I would suggest these are 7 Keys To Customer Service Excellence:

1. Focus on the wants of the customer
2. Make your effort about fulfilling their need, not having them do what you want
3. Listen don’t hear
4. Determine what action(s) you need to perform to fulfill the customer’s expectations
5. Go above and beyond what is necessary to get the job done
6. Follow-up to ensure the customer is satisfied with the result you have achieved
7. Determine if there is there anything else you can do to make the customer happier?

Posted in Customer Service, business | Leave a Comment »

I Don’t Need A Resume

Posted by writerforhire on January 21, 2007

I Don’t Need A Resume
By Anthony McCune

When you are at a point in your career where you are happy, when you have a job with which you are satisfied, when you see nothing but a secure financial future ahead of you — it is the best time to be sure you have a resume on hand that you keep up-to-date.

Having written more than 20,000 resumes I can say one thing without question, there can never be harm done by having a current resume. Time and time again, people who feel they have the job of their dreams, who believe they will never have to explore new employment, who “would not ever consider” leaving the position they have…suddenly, one day, find the need or develop the desire to at least explore, if not pursue, something else.

For businesspeople, especially those with small to medium sized companies, this need is frequently overlooked. A good proposal can be improved to great when the qualifications of the principal are well framed. As for executives, regardless of the size firm at which they are employed or the level of responsibility they hold, security is like life. It can change in an instant.

If you are not prepared today for your employment situation to change, for the worse, tomorrow these are the top 10 things for you to consider:

1. Be able to define what it is you want to do. Where do you want to do it. Who do you want to do it for.

2. As with any meaningful task, a simple guideline applies when it comes to securing new employment: Plan your work and work your plan.

3. Remember that you are a product. You must be able to identify the features and benefits you will offer an employer…whether that is someone who will employ you or who will contract your firm. There are three things everyone in sales must address, questions, concerns and objections. Be prepared to handle these when they come up in regard to the product you are marketing.

4. The most common mistake in terms of resume writing is seeing the document as an independent entity. A resume should be prepared hand-in-hand with the cover letter that will accompany it. {If you don’t need a cover letter, that is all the more reason to provide one.} Remember, you are preparing sales collateral to market a product.

5. The employer {or the company buying a product/service} will have a simple question, “What’s in it for me?”. You must be able to effectively state your objective.

6. Understand that there will be a portion of your background that must be presented to gain and interview and additional information to win an offer. There maybe a third step, for which you should be prepared, which is to have additional information to provide to support your position as you negotiate your compensation package.

7. While a resume will not get a job for you, having your qualifications presented most effectively will allow you to direct the course of the interview. When you arrive a potential employer, based on the information you have provided, will either want to learn more about you – which is most common – or already be interested in hiring you. {See point 5}

8. It is essential to achieve the highest quality results when you seek new employment to create and effectively execute a multi-faceted strategy.

9. You need to establish a tone through your communication to a potential employer. Consider how aggressive you want to be in pursuing an interview. How strong is your effort going to be to pursue a specific position or to join a particular organization.

10. Choose between “general” or “personalized”. Forget mail merge. Writing the same letter to me as you do a thousand other people while simply adjusting the contact information is worthless. If it is important to you, write a letter meant for that specific company, that particular position and no other.

Posted in business, careers, communication, job search, management, marketing, resumes, writing | Leave a Comment »

Make The Decision To Succeed

Posted by writerforhire on January 20, 2007

Make The Decision To Succeed
By Anthony McCune

Communication is faster and access to information is more readily available today than it has ever been. Ease of communication will increase. The ability to obtain the information you need will improve. On the other hand, the amount of time you have to make a decision that will benefit or harm the success of your endeavor will decrease.

If you have something good to offer, you must let the people who need it know about it. The step you take or choose not to take today will have ramifications for your business tomorrow.

Will your potential customer learn of, be contacted by, or worse yet, buy from your competitor who has a product or service that is inferior to what you offer?

What if this happens because you had an idea, or were given a suggestion, that you needed to think about; wanted to give additional consideration; took more time to further contemplate; had to have another look at, and/or felt you needed to seek out advice from just one more person before making the decision?

What if in the meantime, your competitor had the same idea or was given the same suggestion. Your competitor, unlike you, makes a yes, “go forward”, or a no, “move on”, decision.

If the decision was correct or incorrect, a decision was made as to the action that would be taken. The person will either benefit from or deal with the ramifications resulting from their decision. Whichever the case may be, the impact on your company will result from internal action.

Overthinking, delaying or having difficulty pulling the trigger can all significant effect the productivity of your decision. Any of these factors can put you in a position where the impact on your company is determined by the actions of someone else. Do you want YOUR business to be put in that position?

A yes or no decision, over time, will be determined to have been right or wrong. There are many variables that impact situations; we all know only hindsight is 20/20. There is no way, though, to avoid the fact that a decision today effects tomorrow one way or another to a lesser or greater degree.

Results of a single decision can extend through the life of your business. A single decision can lead to your endeavor thriving. Or your great idea, your groundbreaking solution, your better way of doing things can wither and die on the vine.

The ability to put ego aside, to be open to new ideas, to have the willingness to accept advice are all matters one must consider in relation to their decision making process.
The most common problem that causes companies to either not be as successful as possible or to fail is easily identifiable. A person enters the business world possessing a core competency in their given field of endeavor. Problems arise when that person extends beyond their area of expertise to become personally involved in other areas that would be better handled by people hired to do those jobs.

Delegating, trusting the people to whom you assign tasks and having the willingness to roll the dice with their work product are all critical factors. These considerations directly impact the ability to make good decisions in an expedient fashion and execute tasks that make your company more successful.

Make the decision to succeed.

Posted in business, communication, consulting, decisions, education, management, marketing | Leave a Comment »